Help with Frequently Asked Questions

What is Hickory Point & Click?
Hickory Point & Click is a convenient, safe and secure way to conduct most of your everyday banking transactions by way of an internet connection. You can access all of your Hickory Point Bank and Trust accounts, except for credit card accounts.

How much does Hickory Point & Click cost?
Hickory Point & Click is free of charge to customers of Hickory Point Bank and Trust.

If I sign up for Hickory Point & Click will I still receive a statement in the mail? Yes. You will continue to receive your statements.

How many months of statements can I view online?
You can view the current and previous month's statements.

Do I have a limit as to how many accounts I can view online?
There is no limit.

Are there limits to the number of transfers I can make?
Some accounts, such as checking accounts, have no limits as to the number of transfers you can make. However, many savings and money market accounts, by Federal Regulation, are allowed a predetermined number of withdrawals and transfers per statement cycle. If you’re unsure whether your account has this restriction or if your account has excess item charges, please check with us.

How do I log on to Hickory Point & Click for the first time?
Go to the "First Time User" section of the Online Banking page and follow the easy steps.

What if I forget my password?
To regain access to the system, please call our main office at (866) 242-6262.

I have entered my password incorrectly several times and now that I remember it, I can’t get into the system.
As a security feature, you have only 3 attempts to enter your password correctly before you are locked out of the system. To regain access, please call our main office at (866) 242-6262.

One of my accounts is not listed in my summary of accounts.
Please call our customer service center at (866) 242-6262, and we will ensure that all of your accounts are included in your portfolio. Remember that you must be an owner on the account in order to view its information.