When, during the month, will my eStatement be available online?You will continue to receive your regular account statement online, either monthly or quarterly, depending on the type of account.
Will my canceled checks be included in my eStatement? Yes, eStatements and canceled check images are available online for 12 months.
How do I view my eStatement? You must have the Adobe Reader installed on your computer to view your downloaded eStatement. This is a very simple process and free of charge. Once you are logged into Online Banking, click on the account you want to view. Click on the option, “Statements”.
Can I enroll more than one checking and savings account? Yes, simply fill out an online account change request form and include all account numbers in which you wish to receive an eStatement.
If I currently am enrolled in eStatements, how do I add or delete an account?
Simply fill out an online account change request form.
What if I enroll, then decide I want to switch back to paper statements? Simply fill out an online account change request form or contact an account service representative at 217.875.3131.
How do I get a copy of a previous month eStatement? 12 months of eStatements and canceled check images are available for download online any time.
How do I update my email address? Simply fill out an online account change request form.
How do I get a copy of a canceled check? 12 months of eStatements and canceled check images are available for download online at any time. A $3.00 fee will be charged per statement if a paper copy is needed.
What security methods are used to protect my eStatements? The security of your account information and financial data is of utmost importance to us. That is why Hickory Point & Click utilizes the latest technology, which was developed to safeguard data through 128 bit encryption or coding of information. This creates barriers between systems that can only be crossed with authorized passwords, and by creating safe pathways to and from each system.
What if I don’t receive my eStatement email alert? If you have not received your eStatement email notification, please verify your correct email address is on file at Hickory Point Bank by contacting an account services representative at 217.875.3131.
